Please print a copy of these Terms and Conditions for your reference.
You agree to the Icing on the Cake Limited terms and conditions by purchasing goods from the Company.
1. Secure Server
All orders are fully encrypted before being sent to us via a secure server.
You may pay by Visa, Mastercard or American Express. Please fill in your card number and expiry date. The purchase area of our site is provided by Direct Payment Solutions (DPS) which uses industry standard Secure Socket Layer technology to allow for encryption of potentially sensitive information such as your credit card details. Customers are referred to DPS Terms and Conditions during the purchasing process.
All prices stated are in New Zealand Dollars (NZD).
We are constantly reviewing customer requirements regarding delivery locations. Current availability will be shown in the delivery section of our website.
All goods are sent by insured carrier and can be delivered to Auckland addresses on any day Monday – Friday except public holidays or the day after a public holiday. Orders received will be despatched for delivery at aprox 10AM on the acknowledged date and can usually be expected before 1pm.
Goods may be ordered and paid for up to 3 calendar months in advance of delivery during which time the price will be held.
Please note that the carrier is only responsible for delivering against signature to the address you request. We regret that where the goods have been correctly delivered we cannot accept responsibility if the address provided is wrong or the intended recipient has moved.
Where the carrier is unable to find someone to accept delivery they will leave a card at the address for the recipient to make contact.
Photographs and illustrations of product are intended to be as representative as possible. Computer monitor resolution may affect colour interpretation. Our cakes are made using small scale baking methods. Each cake is hand decorated and the appearance may vary slightly from cake to cake. Weights and sizes are approximate. Icing on the Cake Limited reserves the right to change or modify supplier products as and when necessary. Every effort will be made to despatch the items specified. However in the event of supply difficulties with any packaging and/or components within our products, we reserve the right to substitute goods of equal quality and value.
Icing on the Cake Limited normally despatches product within 3 days from receipt of order.
Should we be unable for any reason to fulfil the order within the acknowledged despatch date we will notify you by phone or email. You will then have one of the following options; (a) cancel the order and receive a full refund, (b) choose another product to the same value, (c) continue with the original order which will be entered on our system and a new despatch date advised.
Icing on the Cake Limited reserve the right to decline or cancel any order without reason and where appropriate issue a refund.
Icing on the Cake Limited will only issue a refund in the event that;
(a) products received are not those specified in your order.
(b) Any gift collection item purchased has been damaged in transit.
You must notify us within 24 hours of receipt of incorrect or damaged gift collection goods by email and we will provide you with a returns address.
To initiate a refund it is mandatory that we receive the Cake Collection in its original packaging without any damage, and/or any damaged Gift Collection item (at your cost). Icing on the Cake reserves the right to deduct any associated costs from the refund. We do not refund any postage or packaging costs associated with the return.
Personalised products are non-returnable.
Icing on the Cake liability is limited to the replacement value of goods supplied.
8. Customer Services and Complaints
If you would like further information; have any suggestions about our website or services; or wish to make a complaint please contact us at our address below or by email at firstname.lastname@example.org
Icing on the Cake Limited, 188 Jervois Rd, Herne Bay, Auckland
Complaints will be acknowledged by the end of the following working day after receipt and we will inform you of the result or progress within 7 days of the complaint being received. If the complaint takes longer to resolve we will update you every 7 days.